Ordering

Q1: How do I place an order at Fashion Puls?
A1: You can place an order by selecting the desired Men’s Jacket on our website, adding it to your cart, and completing checkout using the available payment methods. No account creation is required.

Q2: Can I modify or cancel my order after placing it?
A2: Orders can be modified or canceled within a few hours of placement if the item has not been shipped. Once the order is processed or dispatched, changes or cancellations are not possible.

Q3: Do I need to create an account to shop?
A3: No. All orders are completed through a guest checkout process.

Q4: How can I know if an item is in stock?
A4: Stock availability is shown on the product page. If an item is out of stock, it will be indicated.

Payment

Q5: What payment methods are accepted?
A5: Fashion Puls accepts major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

Q6: Are there any additional charges or taxes?
A6: No. The total includes the product price and a flat $16 shipping fee. No additional taxes or hidden fees are applied.

Q7: Is my payment information secure?
A7: Yes. All payments are processed through secure, encrypted payment gateways. Fashion Puls does not store card details.

Q8: What happens if my payment fails?
A8: If payment is declined, the order will not be processed. You can try again using the same or an alternative payment method.

Q9: Can I use multiple payment methods for one order?
A9: No. Each order must be paid with a single payment method.

Shipping

Q10: What are the shipping costs?
A10: A flat shipping fee of $16 applies to all orders.

Q11: How long does it take to process my order?
A11: Handling time is 1–3 business days.

Q12: How long will my order take to arrive?
A12: Transit time is typically 2–5 business days, depending on location and courier performance.

Q13: Can I track my shipment?
A13: Yes. A tracking number and link are sent via email after the order ships.

Q14: What if my package is delayed or lost?
A14: Contact our support team for assistance. Fashion Puls is not responsible for delays or losses caused by third-party carriers.

Q15: Can you ship internationally?
A15: No. Currently, we only ship within the United States.

Returns & Refunds

Q16: Can I return an item?
A16: Eligible items can be returned within 14 days of delivery, following our Return Policy.

Q17: Who pays for return shipping?
A17: The customer is responsible for all return shipping costs, including labels.

Q18: How do I request a return?
A18: Email contact@fashionpuls.store with your order number, reason for return, and photos if needed.

Q19: When will I receive my refund?
A19: Refunds are issued after the returned item is received and inspected. Processing typically takes 10 business days.

Q20: Can I get a partial refund?
A20: Partial refunds may apply if items are returned damaged, missing components, or outside the stated time frame.

Q21: What if I receive a damaged or incorrect item?
A21: Contact us within 48 hours of delivery. We will provide instructions for returning the item.

Product Information

Q22: How do I choose the right size?
A22: Size charts are available on each product page. Please review them before ordering.

Q23: Are product colors exactly as shown?
A23: Monitor settings and lighting may cause slight color differences.

Q24: Can I request customization?
A24: No. Fashion Puls does not provide product customization.

Q25: Are jackets suitable for all seasons?
A25: Jackets are designed primarily for casual and seasonal use. Product descriptions indicate materials and intended use.

Q26: How should I care for my jacket?
A26: Care instructions are included with each product. Follow the guidelines for washing and maintenance.

Q27: Who can I contact for further questions?
A27: You can reach our customer support team via email at contact@fashionpuls.store